Terms & Conditions
1. General Information
Website: www.onyxfootballstore.com
Company Address: 186 Brent Crescent, London, NW10 7XR, United Kingdom
Contact Email: info@onyxfootballstore.com
Contact Phone Number: 020 8453 1330
2. Ordering
By placing an order, you agree to provide accurate and complete information, including billing and delivery details. Any additional costs or delays resulting from errors or incomplete information provided by the customer will be the responsibility of the customer.
Once an order has been placed, you will receive an email confirmation with the details of your order. Please check this email to ensure all information is correct.
3. Pricing
All prices include VAT, where applicable.
We reserve the right to update prices at any time. The price charged will be the price at the time of purchase.
Promotional or discount codes cannot be used in conjunction with any other offers, unless stated otherwise.
4. Payment
The available payment methods will be displayed at the checkout window.
Payment must be made in full at the time of placing the order.
All transactions are processed securely. We do not store your payment information.
5. Delivery
We offer free UK delivery on most orders; however, additional delivery charges may apply based on the parcel size or delivery postcode. The final delivery cost will be confirmed at checkout.
Delivery times vary based on location and shipping method selected at checkout. Estimated delivery times are provided but are not guaranteed.
If you do not receive your order within the estimated timeframe, please contact us at info@onyxfootballstore.com
We are not responsible for delays caused by third-party couriers or postal services.
6. Returns & Exchanges
We offer a 30-day return policy from the date of delivery, provided the item is in its original condition and packaging.
Customers are responsible for return shipping costs unless the item is faulty or we made an error.
For full details, please refer to our comprehensive return policy
7. Cancellation Rights
Under the UK Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.
To exercise your right to cancel, please notify us in writing at info@onyxfootballstore.com
If you cancel your order, you must return the goods in their original condition within 14 days. You will be responsible for return shipping costs unless the goods are faulty.
8. Liability
We are not liable for any indirect, incidental, or consequential damages resulting from the use of, or inability to use, our website or products.
Our liability for any claim related to your purchase is limited to the amount paid for the product.
9. Intellectual Property
You may not use any content from our website for commercial purposes without our prior written consent.
10. Privacy Policy
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (GDPR). Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
11. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising in connection with these T&Cs or your use of our website will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to Terms & Conditions
We reserve the right to update or modify these T&Cs at any time. Any changes will be posted on this page, and your continued use of the website signifies your acceptance of the revised terms.
13. Contact Information
If you have any questions about these T&Cs, please contact us at:
Email: info@onyxfootballstore.com
Phone: 020 8453 1330
Address: 186 Brent Crescent, London, NW10 7XR, United Kingdom