Refund policy

We want you to be completely satisfied with your purchase.

If for any reason you are not happy with your item, we offer a 30-day return policy from the date of delivery, as long as the following conditions are met:

Eligibility for Returns:

Items must be returned within 30 days of receiving your order.

The item must be in its original condition and original packaging, including any tags, labels, and accessories.

Products that show signs of use, damage, or alteration may not be eligible for a refund.

Return Process:

To start a return or exchange, please email us at info@onyxfootballstore.com.

Our team will promptly respond with instructions on how to proceed.

Be sure to include your original order number, the item you wish to return or exchange, and a brief explanation of the reason for your return.

Customers are responsible for paying the return shipping unless the return is due to a fault or error on our part.

Items sent back to us without first requesting a return will not be accepted.

Refunds:

Once we receive and inspect your returned item, we will process your refund within 5-7 business days.

Refunds will be issued to the original payment method used at the time of purchase.

 

If you have any questions or need further assistance with your return, please don’t hesitate to reach out to us at info@onyxfootballstore.com